Refund policy
RETURN & REFUND POLICY
At PMLEON, every piece is carefully crafted and inspected. We want our clients to shop with confidence and receive a piece that reflects the quality, characteristics, and specifications presented at the time of purchase.
Returns & Exchanges
If you experience an issue with your order, please contact us at pmleonjewelry@gmail.com within 7 days of delivery.
Return and exchange requests will be reviewed on a case-by-case basis. To be considered for a return, the piece must be unworn, unaltered, undamaged, and in the same condition in which it was received, including its original packaging.
Due to the handcrafted nature of our pieces, we do not accept returns solely due to a change of mind.
We encourage you to carefully review all sizing, measurements, materials, photographs, and other product information before completing your purchase. If you have any questions about a piece, we will be happy to assist you before placing your order.
Returns sent without first contacting PMLEON and receiving return instructions will not be accepted.
Made-to-Order & Personalized Pieces
Made-to-order, personalized, engraved, specially sized, or otherwise customized pieces may not be eligible for return or exchange.
If you need to modify or cancel an order of this kind, please contact us as soon as possible. If production has not yet begun, we will do our best to accommodate your request.
Once production or modification has begun, we cannot guarantee changes, cancellations, or refunds. Additional modifications requested after work has begun may be subject to additional charges depending on the work required.
Sizing & Measurements
Customers are responsible for carefully reviewing and selecting the appropriate size and measurements before completing a purchase.
If you are unsure about your size or the dimensions of a piece, we encourage you to contact us before placing your order.
An incorrect size selected by the customer does not, by itself, guarantee eligibility for a return or refund. If an adjustment is possible, PMLEON may review the request and communicate any associated costs before proceeding with the work.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your piece arrives damaged, has a manufacturing defect, or is significantly different from what you ordered, please contact us as soon as possible within the timeframe stated above so that we can evaluate the situation and provide an appropriate solution.
When an issue results from a manufacturing defect or an error by PMLEON, we will cover the reasonable return shipping costs associated with resolving the issue.
Return Shipping Costs
When PMLEON authorizes a return for a reason that is not the result of a defect or an error on our part, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service and, for higher-value pieces, adequately insuring the package.
PMLEON cannot process a refund until the returned piece has been received and inspected.
Refunds
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
PMLEON’s processing time may take up to 10 business days after approval. Your bank or card issuer may require additional time for the refund to appear in your account.
Contact
For any questions regarding a return, exchange, or issue with your order, please contact us at: