Shipping policy

SHIPPING POLICY

At PMLEON, every order is carefully inspected and prepared before shipment. Our goal is to ensure that each piece arrives safely and with the level of care expected from a PMLEON piece.

Order Processing

Orders are normally processed and dispatched within 3–5 business days after payment has been confirmed.

Orders may be grouped and dispatched on specific days of the week. For this reason, processing time may vary depending on the day the order is placed.

Weekends and holidays are not considered business days.

Once your order has shipped, you will receive a confirmation email with tracking information.

U.S. Shipping

PMLEON currently ships within the United States.

We offer:

Standard Shipping — Free

Delivery time depends on the carrier and begins once the package has been handed over to the carrier.

Express Shipping — $15

This option provides faster delivery service from the carrier. Express Shipping does not reduce PMLEON’s 3–5 business day processing time.

Delivery times provided by shipping carriers are estimates and may be affected by circumstances outside our control.

Tracking

All orders include tracking information.

Once your package has shipped, you will receive an email with the information needed to track your shipment.

Please note that tracking information may take some time to update after the package has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us at pmleonjewelry@gmail.com as soon as possible.

If the order has not yet shipped, we will do our best to update the information. Once the package has been handed over to the carrier, we cannot guarantee that the address can be changed or the shipment redirected.

Delays

Although we make every effort to prepare and dispatch each order within the stated timeframe, delays may occur due to the shipping carrier, weather conditions, periods of high demand, or other circumstances outside PMLEON’s control.

If your order experiences a significant delay, please contact us and we will do our best to assist you in investigating the status of the shipment.

Lost, Stolen, or Damaged Packages

If your package appears to have been lost in transit, is marked as delivered but cannot be located, or arrives with visible damage, please contact us as soon as possible at pmleonjewelry@gmail.com.

We will review each situation individually and, when appropriate, work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

For higher-value orders, PMLEON may use shipping insurance and/or require a signature upon delivery for additional security.

Contact

For any questions regarding the shipment of your order, please contact us at:

pmleonjewelry@gmail.com